Xiaodian District, Taiyuan, Shanxi, China
is owned and operated by Taiyuan Hengrunkang Technology Co., Ltd.
Your trust,
held with care.
This Privacy Policy explains how TEWRAECO™ collects, uses, stores, and protects information when you visit Tewraeco.com, place an order, or interact with us through email or social channels. We wrote it in plain language, because we believe clarity is a form of respect.
Information We Collect
We collect only what we need to serve you well — no more. Depending on how you interact with us, this may include the categories below.
Identity & Contact Data
Name, email address, phone number, and shipping or billing address provided at checkout or when contacting support.
Order & Transaction Data
Products purchased, order value, currency, delivery status, and payment method type (never your full card number).
Technical & Device Data
Browser type, operating system, IP address, referring pages, and general region — used to keep the site fast and secure.
Communication Data
Messages you send us by email, contact form, or social platform, including any attachments or order numbers you share.
How We Use Your Information
Every use of your data is tied to a clear purpose. We do not process personal information for vague or undefined reasons.
- To process and fulfill your order, including payment, packing, and delivery.
- To send order updates, shipping notifications, and receipts by email.
- To respond to your questions, requests, and support inquiries.
- To detect and prevent fraud, abuse, or unauthorized access.
- To improve our website, product pages, and overall experience.
- To send marketing emails — only if you have opted in, and you may unsubscribe at any time.
- To comply with legal, tax, and accounting obligations in the jurisdictions where we operate.
Cookies & Similar Technologies
We use a small number of carefully chosen cookies and similar technologies to keep the site running smoothly, remember your preferences, and understand how visitors move through our pages.
Essential cookies are required for the cart, checkout, and secure sign-in. Preference cookies remember your language and recently viewed items. Analytics cookies help us see which collections resonate most, in aggregate and anonymous form.
You can control or delete cookies at any time through your browser settings. Disabling essential cookies may prevent parts of the site from working properly.
How Long We Keep Your Data
We retain personal information only for as long as it serves the purpose for which it was collected, or as required by law.
Order records are typically kept for up to seven years to meet tax and accounting requirements. Support messages are kept for up to three years so we can reference past conversations. Marketing preferences are kept until you unsubscribe or ask us to delete them.
When data is no longer needed, we securely delete or anonymize it.
Your Rights & Choices
Depending on where you live, you may have specific legal rights over your personal information — including the right to access, correct, delete, or receive a copy of your data, and the right to object to or restrict certain processing.
To exercise any of these rights, write to service@tewraeco.com with the subject line “Privacy Request” and include the email address associated with your order. We will verify your identity and respond within the timeframe required by applicable law.
You may also unsubscribe from marketing emails at any time using the link at the bottom of every message we send.
How We Protect Your Data
Security is built into every layer of our store. All traffic to Tewraeco.com is encrypted with SSL/TLS, payment processing is handled by PCI-DSS compliant partners, and access to customer data within our team is limited to those who need it to do their work.
We regularly review our systems, use strong authentication for internal accounts, and monitor for suspicious activity. If we ever become aware of a breach affecting your data, we will notify you and the relevant authorities without undue delay.
Children's Privacy
TEWRAECO™ products are designed for families, but our website is not directed at children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us at service@tewraeco.com and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page.
If the changes are significant, we will notify you by email or through a prominent notice on our website before they take effect. Continuing to use our store after an update means you accept the revised policy.
In short: we collect only what we need, use it only for the purposes we describe, share it only with trusted partners, and never sell it. You are always welcome to ask us what we hold, and to ask us to delete it. Your trust is the foundation of everything we make.